We are committed to providing quality products, professional media production services, and a positive customer experience.

 

Digital products
All digital product purchases are non-refundable.

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Media production services
Media production services are provided based on the deliverables and terms outlined in the signed agreement. Payments for these services are non-refundable.

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Physical products
Refunds are available only for physical products confirmed to be defective. Damage caused by improper handling, accidental damage, or misuse does not qualify for a refund. Refunds are not available for change of mind.

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Request period
Refund requests for defective physical products must be submitted within 30 days of the original purchase date.

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How to request a refund
Email producer@globaliconsproduction.com with your order details and a description of the defect.

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Returns and inspection
If a return is required, the buyer is responsible for all return delivery costs. Returned products will be inspected to confirm the defect before a refund is processed.

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Policy updates
We reserve the right to amend this policy at any time.